Terms & Conditions

E-COMMERCE TERMS AND CONDITIONS

INTRODUCTION

These e-commerce terms and conditions apply to purchases made by consumers on the webshop, owned and run by RUBY ROME, via Urbana 101, 00184 Roma, info@rubylovesrome.com, tel +39 (0) 351 380 1858 , Partita IVA IT17515891004

We recommend that you read these ecommerce terms and conditions thoroughly before making a purchase on the webshop. You will find the following points below:

ORDERING PRODUCTS

PRICES AND PAYMENT

DELIVERY

RIGHT OF WITHDRAWAL

COMPLAINTS AND RECLAMATIONS

GOVERNING LAW

RESERVATION

ORDERING PRODUCTS

You can order online 24 hours a day. We process orders between 11.00 – 20.00 (GMT +1). Orders made outside this period of time will be processed on the following business day.

After you place an order, the final agreement between you and RUBY ROME is only valid when we have sent an email confirming we are bound by the order.

You are responsible for ensuring the accuracy of the customer information you enter as a part of the purchasing process, as we do not subsequently validate or verify this information.

PRICES AND PAYMENT

All stated EUR prices are incl. VAT (22%). We reserve the right to change prices on the website with immediate effect. Shipping costs for delivery in Italy are included in the price for orders above 50euro, under 50euro the sipping cost are 4,95 euro. For delivery outside of Italy shipping costs are included for order above 150 euro, for oders under 150 euro the shipping cost are between 10 and 25 euro depending on the destination.

We accept Mastercard, Visa and American Express. When paying by credit card, payment will be deducted at the same time your invoice is sent.

We handle your credit card information in confidence and we do not store your credit card information. Your credit card information is entered directly into a payment service and therefore we do not have any knowledge of your credit card information. The above is out of consideration for your safety. The Webshop only stores the data needed to deduct the agreed purchase amount from your account when the item is shipped to you.

All payments by credit card are validated. RUBY ROME reserves the right to withhold an order in the case of suspicion and fraud, money laundering or similar. The purchase price can only be refunded to the credit card used for the original purchase.

When returning purchased products, please attach a copy of your invoice as well as a description of the complaint/defect.

You can also appeal to the Consumer Complaints Board via this link:https://ec.europa.eu/consumers/odr/

GOVERNING LAW

RESERVATIONS

We reserve the right for typo errors, items that are sold out and force majeure, including delivery failures from our suppliers. Furthermore, RUBY ROME is unable to guarantee that the webshop is always 100% up to date. RUBY ROME may change the contents of the webshop at any time.

RUBY ROME is unable to guarantee that colours and qualities are reproduced 100% correctly in the webshop. The reproduction depends on the computer’s colour settings and the screen being used. Furthermore, natural products like precious gems will vary in colour and shine. Therefore, minor discrepancies in colour and shine are not considered to be a defect in the view of the purchase law.

RUBY ROME always tries to provide accurate and comprehensive information in the webshop. However, errors may still occur. If you have mistakenly been charged an incorrect amount, you have the opportunity to place a new order with the correct price stated or cancel the purchase. However, RUBY ROME reserves the right to cancel the purchase before sending your item, if we find that the purchase is based on incorrect information, including incorrect pricing. In such a case, you will be notified by email. If we are unable to contact you, your order will be automatically cancelled.